PRIVACY POLICY

Optimus Pest Solutions of Franklin
Effective Date: May 26, 2026

Optimus Pest Solutions of Franklin respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a service request, contact us, or interact with our online forms and services.

By using this website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you voluntarily provide through the website, including:

  • Name

  • Phone number

  • Email address

  • Property address or service location

  • Whether you are a new or existing customer

  • Type of pest issue or service requested

  • Preferred appointment information

  • Details about your home, business, or property

  • Photos, messages, or other information you choose to submit

  • Any other information provided through contact forms, service request forms, phone calls, emails, or text messages

We may also collect basic technical information automatically when you visit the website, such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Date and time of visit

  • Referral source

  • General website usage data

  • Cookies or similar tracking information

2. How We Use Your Information

We may use the information we collect to:

  • Respond to your service request or inquiry

  • Schedule pest control visits or inspections

  • Provide estimates, recommendations, or follow-up communication

  • Deliver residential, commercial, termite, bed bug, or other pest control services

  • Manage customer relationships and service records

  • Send appointment reminders or service-related updates

  • Improve website performance and customer experience

  • Monitor website traffic and marketing effectiveness

  • Communicate promotions, service offerings, or updates, where permitted

  • Comply with legal, safety, licensing, regulatory, or business obligations

3. Text Messages, Calls, and Email Communications

When you submit your phone number or email address, you agree that Optimus Pest Solutions may contact you about your inquiry, appointment, service request, estimate, customer account, or related pest control services.

We may contact you by phone, text message, or email. Message and data rates may apply.

You may opt out of promotional text messages by replying STOP, where available. You may request removal from marketing emails by using the unsubscribe option or contacting us directly. Even if you opt out of marketing communications, we may still send service-related messages, appointment reminders, billing communications, or legally required notices.

4. How We Share Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate the business, provide services, or manage the website. These may include:

  • Scheduling or customer relationship management platforms

  • Website hosting providers

  • Email or text messaging platforms

  • Payment processors, if applicable

  • Marketing, analytics, or advertising service providers

  • Contractors, technicians, or service providers helping fulfill your request

  • Legal, insurance, accounting, or compliance advisors

  • Government, regulatory, or law enforcement authorities when required by law

We require service providers to use information only for the purpose of providing services to us or as otherwise permitted by law.

5. Cookies and Tracking Technologies

This website may use cookies, pixels, analytics tools, or similar technologies to help us understand website traffic, improve website functionality, measure marketing performance, and support advertising or retargeting.

You may adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

6. Online Forms and Scheduling Tools

When you submit information through a service request form, scheduling form, or contact form, your information may be processed by third-party software providers that help us receive, organize, and respond to your request.

Please avoid submitting sensitive personal information that is not necessary for pest control service scheduling or property evaluation.

7. Payment Information

If online payments are accepted through this website or a third-party payment platform, payment information may be collected and processed by a secure third-party payment processor. Optimus Pest Solutions does not intend to store full credit card or bank account information on this website.

Payment processing may be subject to the privacy policy and terms of the applicable payment provider.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information submitted through the website. However, no website, internet transmission, email, text message, or electronic storage system can be guaranteed to be completely secure.

Please use caution when sharing personal information online.

9. Data Retention

We may retain your information for as long as reasonably necessary to respond to your inquiry, provide services, maintain customer records, comply with legal obligations, resolve disputes, enforce agreements, and support business operations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Children’s Privacy

This website is intended for use by adults seeking pest control services for homes, businesses, or properties. We do not knowingly collect personal information from children under the age of 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

11. Your Privacy Choices

Depending on applicable law, you may have the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Opt out of certain marketing communications

  • Ask questions about how your information is used

To make a privacy request, please contact us using the information below.

12. Third-Party Websites

This website may contain links to social media pages, maps, review platforms, or other third-party websites. We are not responsible for the privacy practices, content, or security of those third-party websites.

Please review the privacy policies of any third-party websites you visit.

13. Tennessee and United States Users

This website is intended for users located in the United States, primarily in Tennessee and surrounding service areas. If you access the website from outside the United States, you understand that your information may be processed in the United States.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Your continued use of the website after updates are posted means you acknowledge the revised Privacy Policy.

15. Contact Information

For questions about this Privacy Policy or to submit a privacy request, please contact:

Optimus Pest Solutions of Franklin
Phone: (615) 566-3191
Website: optimuspestsolutionsoffranklin.com